Terms and Conditions
Confirmation of your booking
Once you have placed your order DannyBoys will send you a copy of your order via email. An email from DannyBoys confirming acceptance of your order represents confirmation of your order, unless the email states that it is a quote. If no email confirmation is received, the order is NOT accepted.
The order will be delivered and prepared as per the details in this order confirmation email. Please note that your order will arrive within a window of your requested delivery time. It is the customer’s responsibility to review the details of your order and notify DannyBoys of any omissions or corrections. You will receive a copy of your invoice via email. DannyBoys will also require a signature on arrival to confirm the order has been received. You will then receive an email confirming the order has been completed.
Changes to your order
You are welcome to make changes to your order. However, changes made within 24 hours prior to delivery may not be accepted.
DannyBoys will do its best to facilitate changes made with short notice, however, charges may be incurred.
Order cancellation and refunds
All cancellations are required in writing. Submission by email to the store you ordered from.
For orders less than $500, DannyBoys will accept cancellation up to 24 hours prior to the delivery date requested for that order. A full refund is acceptable within these parameters.
Orders greater than $500 require a minimum 72 hours’ notice. A full refund is acceptable within these parameters.
Melbourne Cup orders require a minimum 7 working days’ notice for cancellations to be accepted. A full refund is acceptable within these parameters.
Orders cancelled out of the parameters stated above will incur charges of 10% of the total order value, based on expenses incurred by DannyBoys.
Changes and cancellation of standing orders
Changes or cancellations to your standing orders must be made before 12pm the business day prior to delivery. More time may be required for orders over $1000. All cancellations are required in writing. Submission by email to the store you placed the order with.
Food allergies
Please be advised that DannyBoys will do their best to ensure your catering does not contain any of the items to which your guest is allergic.
Please be advised however that DannyBoys cannot guarantee your order may not contain traces of the substances to which your guest is allergic.
DannyBoys will not take responsibility for any illness caused through consumption of catering containing traces of these substances or food groups. We recommend the severely allergic guests supply their own food from a reliable source that can guarantee no cross contamination.
Pricing information
Please note all menu prices include GST. DannyBoys will strive to maintain our prices, however, we reserve the right to alter prices without notice. DannyBoys can only guarantee pricing on accepted orders for a maximum of 4 weeks.
DannyBoys service fees
Please be advised that each order may incur a fee depending on how the order is placed and the type of order placed. If the order is placed online no additional fees apply.
Invoicing
DannyBoys will issue an invoice once the order has been placed. The invoice will reflect the items and prices outlined within the confirmation email. Invoices are issued by email based on the agreed payment type and invoicing frequency terms. Please refer to payment items below for more information.
Adjustments to your order before delivery
In the event an order is missing any items, please notify DannyBoys within 24 hours of the delivery and we will adjust your invoice. We cannot guarantee an invoice will be adjusted if we are notified of a change more than 72 hours after delivery.
Payment options
Customer payments shall be made using our secure online merchant facility. If you wish to setup a corporate account, including credit terms please email your closest store to enable this.
Payment terms (accounts only)
The customer undertakes to pay to DannyBoys all amounts in the statement of account within 7 days of the date of issue of the Statement of Account, unless other terms have been agreed to. Statements are emailed to your chosen billing address during the first week of each month. Payments by credit card are applied the day after delivery, however, we will apply a credit card preauthorization to hold funds up to the value of the order.
Late payments (accounts only)
Payment not received within 30 days from the due date on the invoice will incur a late payment fee. The late payment fee will be 2% of the order value per month.
What happens when I ask for a replacement or refund?
DannyBoys in accordance with the ACCC Consumer rights:
• ask you for proof of purchase such as a receipt or bank statement
• discuss with you whether the problem is major or not. If it’s a major problem you will be able to choose a refund, repair or replacement (or compensation in the case of services). If it’s not a major problem the business will be able to choose whether they will repair, replace or refund the product, or fix the problem with the service
• You can also visit https://www.accc.gov.au/ for more information regarding refunds and your rights.
